If you have purchased a Karün product, you have the possibility to subscribe to THE NEST warranty. What does that mean?
With THE NEST warranty, we commit to always be there for you:
- We will always support you; every problem has a solution.
- Manufacturing defaults are covered for a period of 1 full year, offering free exchange.
- If your product has reached the end of life, we can offer you to recycle it, with a 25% discount on a new purchase.
If it falls under warranty: 1-year warranty on manufacturing defaults on all Karün products (excl. lenses). Karün will repair if possible, exchange if not repairable and recycle the broken frame / parts. Free return for client.
If it does not fall under warranty: do not hesitate to contact us to check the recycling option in exchange of a 25% discount ticket.
Contact us to firstname.lastname@example.org for any of these services. To make this effective, be so kind to include the following information on your email message:
1- How can Karün be of any assistance to resolve your issue?
2- What happened - please describe the issue + send images.
3- Which model do you have (Check inside of temple - 8-character code).
4- Where did you buy the Karun product? (Please include the receipt or proof of purchase).
5- When did you buy the Karun product? (Please include the receipt or proof of purchase).
6- Provide us with your contact information (Full name, address, and phone number).